Frequently Asked Questions

Service FAQs

Where is my order?

Your order will be shipped by our shipping team. Your order will be regularly inspected by HM Customs. Therefore, we ask you to allow 10 working days for UK delivery and 30 working days for international delivery before contacting us.

In case your order is still not received during this period, please send us inquiry from here.

How do I cancel or amend my order?

We will dispatch all orders within 48 hours (all orders for Friday, weekend and bank holidays will ship within 24 hours of the next business day). If you want to cancel or change your order for any reason, we recommend that you send an email to customerservice@prowisehealthcare.com or send us a message through the WhatsApp number +447448601341.

We cannot guarantee that your order can always be modified or cancelled prior to shipment.

How much is the shipping cost?

UK delivery

Cost

Approx. delivery times

UK Standard Delivery  

Free

Approx. 3-5 working days**

 

** Our orders are being sent out as normal. Delays are caused by disruptions with the delivery services. Most orders sent Standard service are received within 7 working days, but please allow up to 10 days to inquire about your parcel.

Europe

Cost

Approx. Delivery times

Europe Standard (Non-Track)

£3.99

Up to 10-20 working days*

Europe Express Track Service

£7.99

Up to 10-15 working days*

 

*Our transit times are based on the destination country and may vary. Your order is regularly subject to routine checks by Customs, we suggest allowing 21 working days before contacting us regarding your order status.

 

Rest of World delivery

Cost

Approx. Delivery times

International Standard (Non-Track)

£5.99

Up to 20 working days*

International Express Track Service

£8.99

Up to 15 working days*

 

* Our transit times are based on the destination country and may vary. Your order is regularly subject to routine checks by Customs, we suggest allowing 15-20 working days before contacting us regarding your order status.

The item which I want to order is out of stock, when will it come available?

We cannot guarantee when the item will be restocked. We hope to notify you when the product is available, so please send an email to customerservice@prowisehealthcare.com, and we will notify you when it is available. We won’t share any of your personal information with anyone like your name email id and contact number.

How do I return an item?

We accept returns of any order within 14 days of receipt. You only need to send your order number and reason for return to our customer service email id.

How do I reset my password?

You will need to reset your password by clicking Forgot Your Password? on the login page click here

How do I change my contact details?

Customer can change contact details from dashboard.

Products FAQs

Where are Prowise products Manufactured?

At Prowise Healthcare all products are manufactured at a state-of-the-art manufacturing facility in the United Kingdom. All our products are manufactured to the industry recognized GMP (Good Manufacturing Practice) which gives us complete control over the quality and effectiveness of our products. These manufacturing procedures ensure that product quality and safety have been followed. This goes above and beyond what is required so that we can guarantee you receive consistently high-quality health products.

Which Prowise’s Products are suitable for vegans?

Please visit our Vegan products page. Please click here.

Are all our products’ packaging recyclable?

All our products’ packaging is recyclable. We advise the customer to remove label before recycling.

What is GMP Standards?

Good manufacturing practice (GMP) is the minimum standard that a supplement manufacturer must meet in their production processes.

Products must:

  • be of consistent high quality
  • be appropriate to their intended use
  • meet the requirements of the marketing authorisation (MA) or product specification.
Is it Necessary to take the capsules and tablets with a glass of water?

Yes. Always be sure to take the tablet or capsule with plenty of liquid to aid in swallowing and rinsing. Taking the tablets or capsules with hot beverages such as tea or coffee is not recommended as excessive drinking will not only burn your mouth, but can also cause the tablets or capsules to disintegrate prematurely.

Are all Prowise products are Gluten-Free?

Yes, our all products are gluten-free.

How Do I get a VAT invoice for my order?

Customers need to send an email to customerservice@prowisehealthcare.com with their order number.

What Are Reward Points?

Please visit our reward points page for more information. Please click here.

Do Prowise test their products on animals?

Prowise do not test any products on any animals. We are strongly against animal cruelty.