Delivery

  • UK Delivery

Delivery Options

Cost

Approx. delivery times

UK Standard Delivery  

Free

Approx. 3-5 working days**

** Our orders are being sent out as normal. Delays are caused by disruptions with the delivery services. Most orders sent Standard service are received within 7 working days, but please allow up to 10 days to inquire about your parcel.

 

  • Europe Delivery

Delivery Options

Cost

Approx. Delivery times

Europe Standard (Non-Track)

£3.99

Up to 10-20 working days*

Europe Express Track Service

£7.99

Up to 10-15 working days*

*Our transit times are based on the destination country and may vary. Your order is regularly subject to routine checks by Customs, we suggest allowing 21 working days before contacting us regarding your order status.

 

  • Rest of World Delivery

Delivery Options

Cost

Approx. Delivery times

International Standard (Non-Track)

£5.99

Up to 20 working days*

International Express Track Service

£8.99

Up to 15 working days*

* Our transit times are based on the destination country and may vary. Your order is regularly subject to routine checks by Customs, we suggest allowing 15-20 working days before contacting us regarding your order status.

Returns

Our “no quibbles” guarantee means that if we have made an error with your order, or you have received your order in a damaged or faulty condition, you can return it to us within 14 days of the date you received the item, unopened (with any seals intact & item in sale able conditions) and we will issue a full refund. Please note: We can only accept the return of opened items if they are faulty. In case if the item is faulty.

Please follow the steps below to enable us to process your refund efficiently:

  • Wrap the item securely in its original packaging including order number, name & address.
  • Contact Customer Services at customerservice@prowisehealthcare.com, for UK customers only we will provide pre-paid postage which means items will be sent to us at no cost. Please note if customers have paid for delivery, we can’t refund them due to our Free post policy.

Return Address:

PROWISE HEALTHCARE LTD
17 Dyson Drive
Uxbridge
London
UB10 0GJ
Middlesex
UK

  • We will notify you via e-mail when we have processed your refund.