Delivery and Returns
Delivery
- UK Delivery
| Delivery Options | Cost | Approx. delivery times |
| UK Standard Delivery | Free | Approx. 3-5 working days** |
** Our orders are being sent out as normal. Delays are caused by disruptions with the delivery services. Most orders sent Standard service are received within 7 working days, but please allow up to 10 days to inquire about your parcel.
- Europe Delivery
| Delivery Options | Cost | Approx. Delivery times |
| Europe Standard (Non-Track) | £4.99 | Up to 10-20 working days* |
| Europe Express Track Service | £7.99 | Up to 10-15 working days* |
*Our transit times are based on the destination country and may vary. Your order is regularly subject to routine checks by Customs, we suggest allowing 21 working days before contacting us regarding your order status.
- Rest of World Delivery
| Delivery Options | Cost | Approx. Delivery times |
| International Standard (Non-Track) | £5.99 | Up to 20 working days* |
| International Express Track Service | £8.99 | Up to 15 working days* |
* Our transit times are based on the destination country and may vary. Your order is regularly subject to routine checks by Customs, we suggest allowing 15-20 working days before contacting us regarding your order status.
Returns
Our “no quibbles” guarantee means that if we have made an error with your order, or you have received your order in a damaged or faulty condition, you can return it to us within 14 days of the date you received the item, unopened (with any seals intact & item in sale able conditions) and we will issue a full refund. Please note: We can only accept the return of opened items if they are faulty. In case if the item is faulty.
We hope you are happy with your purchase, but if you wish to return your item, please follow the below steps:
Repackage the item in the original packaging.
Take your item to any Post Office and keep the tracking receipt as proof of return.
Once you drop the parcel at the Post office, please notify us at customerservice@prowisehealthcare.com with your order and return tracking number.
We will notify you via e-mail when we have processed your refund.